Data Entry Specialist

20 hours per week

Position Summary:

In support of the Centre for the NFAMC mission and vision, and under direct supervision of the Executive Director/CEO, the Data Entry Specialist is responsible for ensuring accurate and efficient data entry into specialized software systems. The critical functions of this position are to complete entry and submission of data according to the specifications and guidelines provided.

Duties and Responsibilities:
The Data Entry Specialist is responsible for:

  • Completes regular data entry for the Niagara Folk Arts Centre e-Data systems
  • Collects and reviews departments’ regular data submissions; serves as quality control by identifying potential errors and seeking resolutions
  • Designs new spreadsheets or systems for data collection as needed; troubleshoots spreadsheet and other data-related issues as they arise
  • Maintains speed in data entry, accuracy, and attention to detail
  • Works collaboratively with the coordinators of all departments on data collection for reports and grant request submissions. Designs formats and processes for tracking promised outcomes/goal attainment for funded projects/departments
  • Responsible for the integrity of the information submitted to e-Data. Produces and reviews reports regularly and works with staff to resolve error reports, missing information and other issues
  • Provides training on data submission to new staff members, volunteers and placement students and coordinates training on data entry, as needed
  • Organization skills, with an ability to stay focused on assigned tasks
  • Generates reports, stores completed work in designated locations and performs backup operations
  • Scans documents and print files, when needed
  • Ensure proper use of office equipment and address any malfunctions
  • Identify any issues related to database systems and consult with appropriate contacts to resolve issues
  • Understands the important use of data in reporting, planning and decision making within the organization
  • Performs related duties as assigned

Requirements (Knowledge, Experience, Skills):

    • Minimum
      • Post-secondary education with some course work in technology-related subjects
      • 1-2 years of work experience with data entry/management, reporting and compliance in a similar non-profit organization
      • Knowledge and experience in various data collection tools and systems
      • Must have computer expertise, especially with Microsoft Office Software (mainly Word and Excel) and relational database experience
      • Ability to work independently and as a member of a team, and to maintain a solution-oriented outlook
      • Strong organizational, written and oral communication and time management skills
    • Preferred
      • Post-Secondary Education with some coursework in data management and/or analysis is a plus
      • Three years of work experience with data management, reporting and compliance in a similar or related non-profit program environment
      • Proficiency with Excel and Access software programs – familiarity with other database applications is a plus
      • Ability to communicate effectively in the English language both verbally and in writing, fluency in a second language an asset

Deadline to apply is Friday, August 18, by 4:00 p.m. Apply ONLY by email to Executive Director Jeff Burch at the following address: [email protected].

Only selected candidates will be contacted for interviews.
Expected start date is September 05, 2017.

Youth Service Worker

22.5 hours per week

Position Summary:

The Youth Services Department provides programming for newcomers to Canada between the ages of 13 to 24. The program runs several activities, outings and events throughout the year. This position will focus on recruiting newcomer youth in the Niagara Region as well as planning and facilitating activities.

Duties and Responsibilities:
The Youth Services is responsible for:

      • Recruit youth clients to the program
      • Create posters, flyers, brochures, etc. marketing youth programming
      • Lead in planning and facilitating programming for youth clients
      • Conduct information sessions to encourage newcomer youth and volunteers to participate in the summer program
      • Administrative duties as assigned by the Youth Services Coordinator

Requirements (Knowledge, Experience, Skills):

      • Post-secondary degree, diploma or equivalent work experience in a related field
      • Strong English skills, a second language preferred
      • Excellent computer skills
      • Experience working as part of a team
      • Access to a motor vehicle is required for this position

Deadline to apply is Friday, August 18, by 4:00 p.m. Apply ONLY by email to Executive Director Jeff Burch at the following address: [email protected].

Only selected candidates will be contacted for interviews.
Expected start date is September 05, 2017.

Skills Trainer Coordinator

37.5 hours per week

Position Summary:

The Skills Trainer is responsible for developing, facilitating and maintaining the skills training programs, including outcome reporting.

Duties and Responsibilities:
The Skills Training Coordinator is responsible for:

      • Planning, developing, facilitating, evaluating and overseeing all Skills Training and Life Skills Program activities in cooperation with the Coordinator of Employment Programs
      • Sourcing, recruiting, training and supervising volunteers/ speakers for each planned session
      • Conducting outreach, research, intake, coordination, evaluation for all Skills Training sessions
      • Assisting clients in training needs, identification of skills and/or barriers and the establishment of pathways to reach desired goals
      • Organizing and delivering additional workshops, events and/or meetings according to client demand/feedback and programs goals
      • Maintaining awareness of events that would support clients’ understanding and access to skills training options
      • Maintaining program budget, supplies/materials, client files, program records and generating reports and statistical information according to program requirements including analysis of emerging needs
      • Collaborating with other programs and agencies in the design and delivery of training programs
      • Referring clients to appropriate community services/programs and/or employers/businesses
      • Advocating on behalf of clients to employers, businesses and/or community services
      • Providing a welcoming and inclusive environment for all clients
      • Developing and implementing evaluation systems that measure client outcomes and the effectiveness of services including outreach strategies
      • Evaluating and making recommendations for program delivery improvements

Requirements (Knowledge, Experience, Skills):

      • Post-secondary education (preference given to education related to one of the following: teaching, training, facilitation, adult education, social services, business or marketing or a combination of such)
      • Must have experience in training and/or facilitating
      • Cross-cultural competence with the ability to outreach effectively to newcomer communities
      • Familiarity with issues affecting newcomers and experience in working with diverse communities
      • Strong knowledge in the areas of skills development, community services/programs, employer and business community
      • Proven experience in organizing events/workshops/meetings
      • Ability to respond quickly to evolving priorities and new technology
      • Commitment to handle confidential material and matters according to the agency’s policies
      • Exceptional computer application skills-Microsoft Office, Internet and email
      • Ability to communicate effectively in the English language both verbally and in writing, fluency in a second language an asset
      • Demonstrated skill in program management and staff supervision
      • Self-directed, self-motivated and able to work independently, as well as part of a team
      • Ability to function in a multidisciplinary, culturally diverse and dynamic workplace
      • Excellent telephone manner and familiarity with professional office systems and procedures
      • Ability to work outside of regular hours/days depending on programming needs
      • Ability to travel to attend conferences, meetings, etc.
      • May occasionally be required to perform duties not set forth in the job description

Deadline to apply is Friday, August 18, by 4:00 p.m. Apply ONLY by email to Executive Director Jeff Burch at the following address: [email protected].

Only selected candidates will be contacted for interviews.
Expected start date is September 05, 2017.

Community Outreach Worker

22.5 Hours per week

Position Summary:

The Community Outreach Worker is responsible for developing partnerships in the community that facilitate and develop the networking and connection of newcomers to Canada in the Community at large. S/he works in collaboration with all the staff delivering settlement Services in the day-to-day administration and services of the Niagara Folk Arts Multicultural Centre; and will respond to the various needs of each stream of services delivered in the Centre, i.e. employment, volunteerism, community services, etc.

Duties and Responsibilities:

      • Develop and implement program opportunities for new participants in the Community Connections program
      • Identify, develop and implement program promotion strategies to reach out to eligible newcomer clients
      • Develop and implement strategies for recruitment and engaging community partners serving newcomer in Niagara
      • Organize public education activities that increase awareness and understanding on issues related discrimination, human rights, immigrants and refugee issues, government policies on related issues, etc.
      • Organize and participate in local events that promote community dialogue and understanding, enhancing social cohesion between newcomers and members of the established community
      • Work collaboratively with volunteers and staff to ensure efficient and effective management of Niagara Folk Arts Multicultural Centre events and activities
      • May occasionally be required to perform duties not set forth in the job description

Requirements (Knowledge, Experience, Skills):
The Community Outreach Worker understands and supports the Niagara Folk Arts Multicultural Centre’s mission and has experience in newcomer settlement and integration program. This position requires strong communications and interpersonal skills, excellent organizational abilities and exceptional cultural competency. The Community Outreach Worker must be a self-starter with initiative who enjoys working in a fast-paced environment.

      • Cross-cultural competence
      • Ability to network and engage key community stakeholders
      • Ability to organize and facilitate workshops and group sessions
      • Knowledge of communication, marketing and promotion strategies
      • Ability to identify and maintain network of media contacts
      • Excellent organizational skills and the ability to set priorities and meet deadlines
      • Ability to deal with confidential material and matters
      • Excellent interpersonal skills
      • Ability to communicate effectively both verbally and in writing
      • Ability to perform duties independently or with minimal supervision
      • Ability to function in a multidisciplinary, culturally diverse workplace
      • Fluency in oral and written English is required. Fluency in a second language is a strong asset
      • Proficiency on most commonly used computer applications
      • Ability to work with a relational database system (e.g. Microsoft Access) critical
      • Familiarity with professional office systems and procedures

Deadline to apply is Friday, August 18, by 4:00 p.m. Apply ONLY by email to Executive Director Jeff Burch at the following address: [email protected].

Only selected candidates will be contacted for interviews.
Expected start date is September 05, 2017.

Job Developer

37.5 hours per week

Position Summary:

As a key member of the Employment Services Team, this role will be responsible for developing, managing and maintaining job development and employer engagement, simultaneously with supporting the client with their job search, with the ultimate goal of connecting clients with suitable employment opportunities. The Job Developer/Employer Engager will prepare clients for employment through the delivery of or referral to workshops and skill training programs, and consultation with employers to secure employment opportunities.

Main Duties and Responsibilities:
The Job Developer will be responsible for:

      • Providing a welcoming atmosphere for all clients
      • Able to visualize, understand and articulate NFAMC’s outcomes
      • Supporting clients to achieve the goals of their employment action plan, determining suitable employers and bridging the gap between job seeker and employer
      • Conducting outreach and marketing of NFAMC’s services to recruit newcomers and employers
      • Actively recruits employers and seeks out employment opportunities, including identifying and contacting new prospective employers in industries/labor market that clients have identified as area of interest
      • Developing and implementing an effective marketing strategy to build employer contacts in sectors relevant to client occupations; developing and maintaining working relationship with employers/temp. agencies; visit employers as necessary; research, develop and maintain employer database
      • Assisting clients with researching their job of choice, including the use of technology
      • Supporting clients in the workplace during their initial employment probation period and tracking the completion of their employment action plan
      • Collecting, tracking and reporting required statistical data in an accurate and timely manner
      • Providing activity reports and statistical information according to program requirements
      • Working collaboratively within the JSW Team to support the client throughout the job search process, including organizing and delivering employment-related workshops according to client demand/needs
      • Maintaining accurate and thorough records/client files and program documentation
      • Providing comprehensive case management, including individual support, monitoring, reporting and collaboration with other community agencies/services
      • Providing follow-up services with clients according to contract requirements
      • Referring clients to appropriate community services/programs and/or employers
      • Advocating on behalf of clients to employers and/or community services
      • Researching and compiling current labour market information on various occupations

Other responsibilities:

      • Promoting the vision, mission and activities of NFAMC
      • Working collaboratively with staff and volunteers to ensure efficient and effective management of FAMC events and activities
      • Providing support in the Welcome Centre as needed
      • Collaborating with other departments to support NFAMC’s objectives
      • Planning/attending relevant community events/meetings
      • May occasionally be required to perform duties not set forth in the job description

Requirements (Knowledge, Experience, Skills):
The Job Developer understands and supports NFAMC’s mission and outcomes and has experience in delivering pre-employment assistance to job seekers. This position requires strong communication and interpersonal skills, excellent organizational abilities and exceptional cultural competency. The Job Developer/Employer Engager must be a flexible, self-starter with initiative and be able to work independently, within a small team.

      • Post-secondary education with an emphasis in Social Services and/or Career Practitioner
      • Minimum of two years of relevant experience including facilitation, employment counselling, job coaching, or recruitment within a results-based team
      • Cross-cultural competence and ability to creatively outreach to newcomer communities
      • Familiarity with issues affecting newcomers and experience in working with diverse communities
      • Must be results-oriented, able to motivate and inspire self and others
      • Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers; excellent written communication skills; fluency in a second language may be considered as an asset
      • Strong knowledge of community services/programs
      • Ability to independently organize and deliver workshops and/or group sessions
      • Ability to respond quickly to urgent situations and evolving priorities
      • Commitment to handle confidential material and matters according to NFAMC’s policy
      • Proficiency with computer applications (Windows, Microsoft Office, Internet and email)
      • Ability to perform duties independently and with minimal supervision
      • Ability to function in a multidisciplinary, culturally diverse, dynamic and outcomes-based workplace
      • Access to a motor vehicle is required for this position, as extensive travel within the region is required
      • Flexibility regarding assigned work hours and location

Deadline to apply is Friday, August 18, by 4:00 p.m. Apply ONLY by email to Executive Director Jeff Burch at the following address: [email protected].

Only selected candidates will be contacted for interviews.
Expected start date is September 05, 2017.

LINC – Teaching Assistant

30 hours per week

Position Summary:

The LINC Teaching Assistant provides support to the LINC/ESL instructors with PBLA and program overall, and works with individual students and small groups of students with special needs.

Reports to LINC Coordinator

Duties and Responsibilities:
The LINC Teaching Assistant is responsible for:

      • Providing LINC language training and support to classes and individual students who need extra help under the guidance of the LINC Instructors and Learning Centre Coordinator
      • Support the LINC Department with PBLA implementation activities and targets
      • Assisting LINC instructors in preparing learning materials for students
      • Working with individual students as well as small groups of students
      • Helping instructors in creating a conducive learning environment in the classroom
      • Participating in professional development sessions and actively utilizing information to enhance personal teaching skills
      • Participating in agency events and staff meetings

Requirements (Knowledge, Experience, Skills):

      • 2-3 years experience working English language learners
      • TESL Accreditation
      • Strong working knowledge of the LINC Curriculum and the Canadian Language Benchmarks
      • PBLA knowledge and experience an asset
      • Ability to work as a team with LINC/ESL instructors
      • Proven computer skills (MS Word, Email and Internet)
      • Ability to work with minimal supervision
      • Strong interpersonal skills and a sense of initiative
      • Excellent communication and organizational skills
      • Sensitivity to diverse cultural values and individual experiences
      • Excellent command of the English language
      • A second language considered an asset

Deadline to apply is Friday, August 18, by 4:00 p.m. Apply ONLY by email to Executive Director Jeff Burch at the following address: [email protected].

Only selected candidates will be contacted for interviews.
Expected start date is September 05, 2017.

Senior Services Worker

15 hours per week

Position Summary:

The Senior Services Worker will be responsible for providing settlement assistance to eligible newcomer seniors settling in the Niagara region. S/He will encourage, support and empower newcomer seniors to meet immediate needs, build community connections, and participate in their new society. In addition, this role with conduct outreach activities that will engage newcomer seniors and will build relationships with program participants, work with community connections staff and volunteers to develop programs and engage in outreach and promotion for a wide range of programs at the Centre.

Duties and Responsibilities:
The Senior Services Worker will,

      • Assist eligible senior clients arriving to our community and in need of social connections, informal language practice and community engagement
      • Supporting the outreach effort for newcomer seniors
      • Coordinate regular group activities for newcomer seniors
      • Develop promotional and outreach materials, as necessary for the seniors programs and a wide
      • range of programs offered at the Centre by the Community Connections Department
      • Follow up with seniors program participants
      • Build relationships with program participants
      • Work collaboratively with volunteers and staff to ensure efficient and effective management of Niagara Folk Arts Multicultural Centre events and activities
      • May occasionally be required to perform duties not set forth in the job description

Requirements (Knowledge, Experience, Skills):

      • Post-secondary education on social/community work or related field
      • Employment or volunteer experience in community agency serving newcomers
      • Employment or volunteer experience in program outreach
      • Understanding of community resources and social services available in St. Catharines for newcomers and newcomer seniors
      • Empathic skills and understanding of the newcomer experience, especially in the case of isolated seniors whose language skills are limited;
      • Ability to function in a multidisciplinary, culturally diverse workplace
      • Fluency in oral and written English is required. Fluency in a second language is a strong asset
      • Proficiency on most commonly used computer applications
      • Ability to work with a relational database system (e.g. Microsoft Access) critical
      • Familiarity with professional office systems and procedures

Deadline to apply is Friday, August 18, by 4:00 p.m. Apply ONLY by email to Executive Director Jeff Burch at the following address: [email protected].

Only selected candidates will be contacted for interviews.
Expected start date is September 05, 2017.

Mentorship Coordinator

37.5 hours per week

Position Summary

The primary purpose of the Mentorship Coordinator is to match skilled immigrants with employer/mentors in career fields related to the employment aspirations of the candidates. The Coordinator will outreach and recruit employer mentors/volunteers across the Niagara Region and maintain positive relationships with community stakeholders. The Mentorship Coordinator will organize and host information sessions, employer recruitment events, and sector-specific job seeker group sessions, in addition to representing Community Connections Mentorship Program and the Niagara Folk Arts Multicultural Centre on public events as requested involving various stake holders.

Duties and Responsibilities:
The Mentorship Coordinator will:

      • Develop and implement strategies for recruitment and engaging community partners and stakeholders that will provide on-site mentorship opportunities to eligible newcomers
      • Negotiate and establish terms and conditions for the mentorship and/or internship placements
      • Support, follow-up and evaluate mentorship connections
      • Develop and implement training opportunities for participants in the mentorship program
      • Identify, develop and implement marketing and promotion strategies that support the outcomes of the program according funder requirements and guidelines
      • Participate in meetings and activities that promote understanding of newcomers
      • Work collaboratively with volunteers and staff to ensure efficient and effective management of Niagara Folk Arts Multicultural Centre events and activities
      • May occasionally be required to perform duties not set forth in the job description

Requirements (Knowledge, Experience, Skills):
The Mentorship Coordinator understands and supports Niagara Folk Arts Multicultural Centre’s mission. This position requires strong communications and interpersonal skills, excellent organizational abilities and exceptional cultural competency. The Mentorship Coordinator must be a self-starter with initiative who enjoys working in a fast-paced environment.

      • Two or more years of relevant experience, including experience in a mentorship program related role
      • Knowledge and experience with community stakeholders, especially in areas related to local employment opportunities and economic development
      • Strong written and verbal communication and documentation skills
      • Detail oriented with excellent organization and time management skills and the ability to balance multiple priorities
      • Strong event coordination and logistics skills
      • Excellent interpersonal and relationship management skills, the ability to work with all levels of staff and various external stakeholders
      • Demonstrated capacity-building approach to community engagement
      • Demonstrated knowledge of Microsoft Office products, particularly (Word, Excel, Outlook and PowerPoint) and the ability to pick up new technology quickly, including databases and web content management systems
      • Post-secondary degree, diploma or equivalent work experience in a related field
      • Interest in and commitment to immigrant employment issues
      • Fluency in oral and written English is required. Fluency in a second language is a strong asset

Deadline to apply is Friday, August 18, by 4:00 p.m. Apply ONLY by email to Executive Director Jeff Burch at the following address: [email protected].

Only selected candidates will be contacted for interviews.
Expected start date is September 05, 2017.