The Settlement Department assists newcomers to meet their immediate and longer-term settlement needs, including information and orientation to the community, referrals to community and social services, solution-focussed counselling and assistance with settlement plans. Our Settlement Counsellors can assist clients to complete various forms and documents, including certain forms pertaining to their immigration process.

The Department also organizes workshops and group orientation sessions on topics pertinent to newcomers. Please refer to the website’s Calendar for topics and dates. Each year in March, we offer tax clinics to assist eligible newcomers to complete their tax return.

Appointments with Settlement Counsellors can be made through the Welcome Centre. For more information please call (905) 685-6589 ext. 225 or email [email protected].

Hours and Locations of Service:

St. Catharines:

85 Church Street
Monday to Friday 8:30am to 4:30pm

St. John Learning Centre
145 Niagara Street
(905) 323-6856
Fridays 8:30am to 4:30am

Niagara Falls:

YMCA NIC Lundy’s Lane
(289) 296-7369 8123
Mondays 9:00am to 6:00pm

St. Ann’s Adult Learning Centre:
5895 North Street
Wednesdays and Fridays 8:30am to 4:30pm

Languages of service in the Department:

English, French, Spanish, Arabic, Hebrew, Tagalog, Hungarian, Mandarin

Eligibility: The Department serves clients who are permanent residents/landed immigrants, convention refugees, refugee claimants, Canadian Citizens, live-in caregivers and Minister’s Permit holders.


All settlement services are provided at no cost to clients.