When you visit NFAMC, we encourage you to meet with our professional Settlement Counsellors who will help you in more than 11 languages. With the support of your Settlement Counsellor, you will be able to accomplish your settlement goals.

Our settlement services can offer you:

  • updated information and resources on all services available to newcomers locally, regionally, and nationally
  • orientation to your new community in the Niagara Region. We provide information and orientation materials including our Facts Sheets/Welcome Kits, maps of city streets, leisure guides, bicycle/trail maps, and brochures about recreational programs and festivals in your city and region
  • referrals to agencies and websites that provide information on how to find a place to live
  • referrals within our agency to employment specialists, as well as to external partner employment agencies, to help you with career planning and to start your job search and credential assessment
  • assistance with forms and documentation pertaining to the various levels of government including Federal forms such as Immigration Refugees and Citizenship Canada (IRCC) and Canada Revenue Agency (CRA) forms, Provincial forms such as the Ontario Electricity Saving Plan, the Healthy Smiles Program and the Ontario Health Card forms, and Regional forms such as Niagara Regional Housing
  • referral to Service Canada to apply for a Social Insurance Number (SIN)
  • referral to an interpreter and/or translator related to immigration, health, housing, education, and legal matters
  • basic information on how to open a bank account
  • information on how to apply for the Ontario Driver’s License
  • assistance with obtaining childcare for your child and accessing the Region’s Childcare Subsidy Program
  • information about recreational programs for children and youth, both during the school year and in summer
  • assistance with finding a family doctor and navigating the health care system in Ontario
  • information about Canadian laws and legal system and about your rights; referrals to local legal services
  • support in connecting with specialized services to help you with personal problems or crisis situations
  • referral to ESL/LINC language programs and to language testing
  • information about our public libraries and other community resources
  • group orientation sessions such as the Orientation to Ontario (O2O) workshop offered in four languages, and information workshops on topics pertinent to newcomers. Please refer to the calendar of activities for topics and dates, and register by visiting https://www.folk-arts.ca/resources/settlement/.
  • information about volunteer opportunities in your community

Appointments with Settlement Counsellors may be booked through the Welcome Centre by calling 905-685-6589 Ext 225. All settlement services are provided at no cost to clients. Some service limitations may apply.

Hours and Locations of Service

St. Catharines

Niagara Folk Arts Multicultural Centre
85 Church Street
905-685-6589 Ext: 225
Monday to Friday 8:30am-4:30pm

St. John Adult Learning Centre
145 Niagara Street
Wednesdays 8:30am-4:30pm (doors close at 4:00pm)

Niagara Falls

YMCA Newcomer Information Centre (NIC)
8123 Lundy’s Lane
Tuesdays and Thursdays 8:30am-4:30pm

St. Ann Adult Learning Centre
5895 North Street
Mondays, Wednesdays, and Fridays 8:30am-4:30pm (doors close at 4:00pm)

Languages of Service in the Department:

English, French, Spanish, Arabic, Hebrew, Hungarian, Mandarin

Thanks to the generous support of Immigration, Refugees and Citizenship Canada, the Ministry of Citizenship and Immigration, and the support of our partners in the community.

Immigration, Refugees and Citizenship Canada
Government of Ontario