Skills Training focuses on providing skills that will help newcomers to Canada to accelerate their prospects of entering the labour market by preparing them with greater knowledge and skills. We offer the following training sessions:

Health & Safety in the Workplace: by participating, newcomers gain awareness of the importance of health and safety practices in the workplace; learn about the Employment Standards Act; recognize how different values and behaviours affect employees and employers; identify preventive behaviours, rights and responsibilities of both, employers and employees; learn about protocols and procedures for reporting incidents and accidents that may occur at work; learn about workplace culture in Canada. At the end of the program, participants typically obtain the following certificates: Employment Standards Act, Violence and Harassment Prevention, WHMIS, Worker Health and Safety Awareness in 4 Steps (from Ministry of Labour) and program completion.

Small Business Basics: this program offers training modules which are designed to educate immigrant men women about how business is done in Canada. Participants learn about business plans, market research, business registration & licensing, taxation, bookkeeping/accounting, marketing & advertising, networking, self-management skills, sales & customer service, product features and much more!

Customer Service Basics: this is an introductory training program for newcomers to Canada with the goal of increasing their employability in the sector. Program structure includes classroom-style instruction conducted by our staff and specialists in the community (volunteer speakers), while utilizing a computer lab for research and job search. Program content includes: Introduction to customer service, customer service terminology and language use, listening skills and professionalism, dealing with difficult customers, about jobs: requirements, postings, techniques to build customer service relationships, case study exercises and more.

Basic Computer Training: the goal of our computer class is to arrange for basic training, so that the barrier of low basic computer skills or lack of confidence is eliminated and the process of looking for a job and applying is more effective. Basic training refers to copying & pasting information, working with Microsoft Word documents, typing a cover letter and resume, internet search and email fundamentals (including sending attachments). This is a personalized class offered in our computer lab.

Using PowerPoint for Presentations: this class is offered in response to our commitment to help newcomers to incorporate technology in their performance at work or training. This class requires previous computer knowledge and will take participants to the next level by teaching them PowerPoint as a tool to make effective presentations.

Excel for Entrepreneurs: this is targeted class for newcomers who are ready to take the next step and want to start working on a budget and cash flow forecast for their own business. By participating in this class, newcomers will learn the basics of Excel for the purpose of creating and revising their own spreadsheets. This class requires previous computer knowledge.

And more!

Who can participate:

Permanent residents, landed immigrants, intend-to-land, approved PR applications, Convention refugees or live-in caregivers with a minimum level of English *CLB 4.
(*CLB: Canadian Language Benchmarks).

All clients must register before starting a program. To register contact us at or 905-685-6589 Ext. 231.

Childcare and transportation assistance may be available.

All programming is offered at our St. Catharines main location.

For more information, please contact Yennis Camargo at 905-685-6589 Ext. 234 or

Please see our Calendar of Activities for dates and times. (Dates and times are flexible and may change. Please check with us by contacting or 905-685-6589 Ext. 234).

All Skills Training Program activities are made possible thanks to the generous support of Immigration, Refugees and Citizenship Canada and the support of our partners in the community.

Immigration, Refugees and Citizenship Canada